FAQs - Hyvigor

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Hy-P1 Inflatable Swimming Pool

Hy-P2 Inflatable Swimming Pool

Hy-P3 Inflatable Swimming Pool

FAQs

Products

95"x56"x22" and 120"x72"x20"

Until the top ring is firm to touch. An overinflated ring heated by the sun may burst.

Do not fill the pool more than 2/3 full(40cm water mark) with water.

Yes, but a ground cloth is highly recommended, and do not drag the liner across the concrete as abrasions may cause holes.

Remove the drain cap and plug. A hose adapter is also included in the pool packages which connects to a standard garden hose.

Depends on usage, maintenance and care.

Shipping

From three (3) to five (5) days upon payment verification depending on the destinations.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Hyvigor offers completely Site-Wide Free Shipping!

Please keep in mind that when we experience an increased volume of orders, such as running large promotions, the delivery may take around 1weeks based on the country shipping to.

We strongly recommend that you provide a physical address to facilitate order delivery, as both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.

Payment

At the moment, we only accept Credit cards and Paypal payments.

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. It is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. It's fast, easy & secure. Please check Paypal’ security policy for more information.

All of our products are based on the US Dollar. The prices you may see updated in your currency are based on current exchange rates. If you use a credit card from another currency, your order will be calculated based on the exchange rate for the day your credit card issuer processes the transaction.

Others

You will receive an order confirmation email, as soon as your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking No. for your order.  For your convenience, we have an order tracking page where you can input all of your tracking No. and check the status of where your order is and when it will be delivered to you!

Please note that it can take a few minutes for the tracking No. to sync with your package, so if it does not show right away, please take your time.

Many of your items will ship separately, and some items may arrive later than others. Do not worry, your items are on their way to you!

Hyvigor’s priority is to make certain of your 100% satisfaction with your purchase. Please see our Returns Policy Page for details. If for whatever reason, you are dissatisfied with your purchase, you can return it to Labists within 30 days of receipt of item(s).

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